These Terms of Sale govern all relations between
• Woodestination (a simplified joint stock company with capital of £28,000,000, whose registered office is located at 1st Floor, 21 Beastfair, Pontefract, West Yorkshire, United Kingdom, WF8 1SR and registered in the Chesfields Trade and Companies Register under number OC381346) – contact@woodestination.com – Woodestination Distance Selling Service.
(hereinafter referred to as the “Seller”) and
• the person who orders a stay or a trip on the website http://woodestination.com
(Hereinafter referred to as the “Customer” or “You”)
Prior to any transaction, the Customer acknowledges having read them and expressly declares accepting them when clicking on the “Validate and pay for my order” button.
The Customer acknowledges having the capacity to contract under the conditions described in the Conditions of Sale presented below, that is to say, being of legal age and not being under guardianship or curatorship.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
In accordance with Article L221-28 12° of the Consumer Code, relating to the exceptions provided for in the consumer’s 14-day right of withdrawal, the customer does not have a right of withdrawal in the context of a contract for the provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period.
The duration of the trip is calculated from the day of the summons at the place of departure or pick-up of the travelers or at the place of the services until the day of return or end of the services. The first and/or last day may be entirely devoted to transport. Consequently, our prices are calculated based on a certain number of nights and not full days.
The duration of the trip is calculated in nights and takes into account the time spent on transport, from the day of summons at the place of the means of transport of departure until the day of return.
We apply a processing fee for any booking made on our website or through our travel agencies.
5.1. Processing fees and deposit upon booking
5.1.1 In the event of a booking more than 35 days before departure, any booking requires the payment of the following processing fees and deposit:
On the internet: the processing fees are set at €20. They are non-refundable in the event of cancellation. The deposit is set at a sum between 30 and 50% of the total price of the trip or stay excluding transport. The amount corresponding to transport must be paid in full.
For a booking in an agency or by telephone:
– For a tourist package (apartment rental, stay including flights and hotels, tours, cruises, etc.), the processing fees are set at €35. They are non-refundable in the event of cancellation. The deposit is set at an amount between 30 and 50% of the total price of the trip or stay excluding transport.
– For a transport reservation only:
For flight reservations only: the administration fee is set at €21 to which are added air agency fees ranging from €22 to €75 per ticket and per person. They are non-refundable.
For train reservations only: the administration fee is set at €21 to which are added rail agency fees of €5 per journey and per person.
For sea crossings only: the administration fee is set at €21 to which are added maritime agency fees of €10 per file.
5.1.2 For reservations less than 35 days before departure, the total price of the trip or stay must be paid upon reservation.
5.2. Payment of the balance
The balance must be paid no later than 35 days before departure. The customer who has not paid the balance on the agreed date is considered to have cancelled. Under no circumstances will they be entitled to a refund of the deposit paid.
Your online booking will be handled by one of our travel agencies (which you will have selected when confirming). This does not affect your registration fees when booking.
For bookings in an agency or by telephone: The balance must be paid no later than 35 days before departure. In the event of direct debit, this will also be made no later than 35 days before departure. In the event of a refused payment, the bank charges will remain your responsibility / will not be refundable. The customer who has not paid the balance on the agreed date is considered to have cancelled. Under no circumstances will they be entitled to a refund of the deposit paid. For registrations less than 35 days before departure or for non-modifiable and non-refundable offers, the total price of the trip or stay must be paid upon booking.
Special offers or promotions: for certain special offers or promotions, the payment or cancellation conditions may change. Full payment of the file may be requested upon ordering. If a deposit has been paid from the website, the balance of the file would be requested within 3 days of ordering. These products may be non-refundable and/or non-modifiable. In this case, these new conditions will appear on the product sheet.
5.3. Special situation
The health status of the participant(s), disability, minority, guardianship, etc. that may have an impact on the progress of the trip or stay, must be reported before registration in order to be obligatorily notified on the sales contract, Woodestination reserving the right to assess the possibility of registration.
5.4. Availability
Reservations are only taken based on available places. The trip may be cancelled by the organiser if a minimum number of participants (to be specified in the registration form if necessary) is not registered 20 days before the departure date if the stay is longer than 6 days, 7 days before departure if it is between 2 and 6 days, 48 hours before departure if the stay does not last more than 2 days.
If they turn out to be lower than the request, we will do our utmost to make you another proposal but possibly at a higher price.
Registration “on request”: If your registration cannot be confirmed immediately, you are nevertheless contractually bound with the Seller, your registration being considered firm and cannot be cancelled without charge.
5.5. Animals
Pets are only accepted if their presence has been specified and accepted during registration. In some establishments, an anti-rabies certificate is mandatory. Failing this, access may be prohibited, the stay or travel of the customers and its invoicing nevertheless remaining acquired. It is up to the customers to find out about the administrative, health and logistical conditions.
5.6. Guaranteed departures
When the term “guaranteed departure” is used, we intend to waive the option of subordinating the completion of the tour to a minimum number of participants, unless otherwise indicated in the description of the trip. These mentions appear on our sales documents.
The contractual price is the one that will be confirmed at the time of subscription and it cannot be disputed. The customer must ensure, before any booking confirmation, that the price announced suits him by accepting the principle that it is a fixed price. No claim or request for reimbursement will be taken into account once the booking has been validated. As part of some of our offers and for certain departures, the customer will have the possibility of choosing his own flights in complete flexibility with adjustment of airfares in real time. The prices displayed then correspond to unit prices (for one person) on the basis of a double room. This implies a permanent variation in airfares and the prices indicated are therefore likely to be adjusted regularly according to availability and the specificities of customer demand.
6.1. It is specified for each travel offer what is or is not included in the price.
Unless otherwise specified, the prices communicated do not include formality fees (administrative such as visas, health such as vaccinations), drinks during (unless otherwise indicated) and outside meals, tips, airport-to-airport transfers and, more generally, all expenses of a personal or administrative nature, including any excess baggage fees. Additional local taxes, not included in the prices, may be requested by the authorities of certain States and must be paid on site.
The amount of additional costs such as Cancellation and Baggage Insurance are indicated in the reservation request and in the sales contract. They must be paid upon reservation.
6.2. Price revision
In accordance with Article L.211-12 of the Tourism Code, Woodestination reserves the right to modify up to 20 days before your departure date, upwards or downwards, the prices to take into account variations:
– The price of passenger transport resulting from the cost of fuel or other energy sources;
– The level of taxes or fees on travel services included in the contract, imposed by a third party who is not directly involved in the execution of the contract, including tourist taxes, landing or embarkation and disembarkation taxes in ports and airports,
– The exchange rates applied to currencies depending on the trip concerned
If the fluctuation in the exchange rate were to affect the total price of the trip by more than 3%, this impact would be passed on in full (both upwards and downwards). Obviously, this currency fluctuation is only assessed on services that are invoiced to us in foreign currency and which can represent, depending on the trips, 30 to 70% of the total amount.
In the case of a package trip, you will be informed of any increase in the total price of the package, at the latest 20 days before departure. This increase will apply in full to the part of the price concerned.
In accordance with Article R.211-9 of the Tourism Code, for any increase greater than 8%, you will receive on a durable medium the details of the price variation, its consequences on the price of the package, the choice available to you to accept or refuse within a reasonable time and the consequences of the absence of a response.
6.3. Payment methods
6.3.1. For any reservation made online, you can pay for your reservation:
– by Chèques Vacances Connect (via your application)
– by credit card: Carte Bleue, Carte Mastercard, Carte Visa, Carte American Express, Carte PASS and Carte PASS MasterCard.
You can pay your balance in one of our travel agencies (excluding Franchised Agencies):
– by check,
– in cash,
– vouchers (Woodestination, )
– gift vouchers (Tir groupé*, CADHOC*, Shopping Pass, Kadéos, CADO),
– gift cards (Woodestination, Kadéos), ANCV holiday vouchers (paper or digital format). * except Show ticketing.
6.3.2. For any reservation made in an agency, you can pay:
– BANK CARDS & ANCV CONNECT: VISA, Master Card, CB, American Express, Carte Pass, ANCV Connect (digital holiday voucher)
– PAPER CHECKS: Bank check, Gift vouchers, (Tir Groupé, Cadhoc, Shopping Pass, Kadéos, CADO), ANCV Holiday Vouchers (paper version)
– Cash, Woodestination vouchers, Gift cards (Woodestination, Kadéos).
6.3.3. Payment facilities
Find information on payment facilities on the “Secure payments” page
As of March 1, 2024, payment in 6x and 10x installments will no longer be available on the Woodestination website or in agencies.
7.1. Modification / cancellation by the customer:
7.1.1. General
All modifications and cancellations by customers must systematically be made to Woodestination. In this regard, you must immediately contact the agency where your sales contract was signed. Cancellations must be notified by registered letter with acknowledgement of receipt or by email.
The date used to define the cancellation deadlines giving rise to the penalties defined below will be that of the date of the notice of first presentation of the registered letter. Only the main subscriber is authorized to modify or cancel the sales contract.
Consequently, the cancellation must also be made, imperatively on the same day, to the insurance company where you have taken out, where applicable, additional insurance.
In all cases, the premium paid in return for taking out an additional insurance contract is never refundable once your withdrawal period has passed.
None of the costs incurred for the establishment of official documents or health costs incurred (visa, passport, identity card, etc.) are refundable, regardless of the date and cause of the cancellation. However, in the absence of use of a plane ticket, you can request the reimbursement of certain airport taxes that have been paid in accordance with the regulations.
Exceptions:
– in certain cases for special operations or depending on the destinations and suppliers, the cancellation conditions may vary. In this case, the new conditions will appear on your sales contract
7.1.2. Modification / cancellation fees due to the customer before departure:
In all cases, the premium paid in return for taking out a supplementary insurance contract is never refundable once your withdrawal period has passed.
Except in the case of non-modifiable and non-refundable offers, the cancellation conditions are as follows:
For our Agency and website customers
More than 30 days before the departure date: for any trip or stay, any modification of any nature whatsoever or cancellation by the customer occurring more than 30 days before the departure date will result in a minimum charge of 35% of the total amount of your file. Please note: 100% of the price of your plane ticket will be charged in the event of cancellation or modification.
From 30 days before the departure date: for any modification of any nature whatsoever or cancellation occurring from 30 days before the departure date, cancellation fees are charged per person or per accommodation unit (rental with a price per week) according to the following scale, depending on the date on which it occurs:
– between 30 and 21 days before departure, 50% of the total cost of the trip will be retained;
– between 20 and 8 days before departure, 75% of the total cost of the trip will be retained;
– between 7 and until the day of departure, 100% of the total cost of the trip will be retained;
no-show at the airport / failure to check in, no-show at the place of stay (stay without transport) or after departure, 100% of the total cost of the trip will be retained.
Any cancellation and/or modification of the transport ticket (only flights) will involve 100% of the costs.
Cancellation and modification conditions for our Made by Woodestination:
For AIR SERVICES:
For all types of flights = 100% cancellation fees upon booking
-For TOURS:
More than 30 days before departure = 30% of the amount of land services
From 30 to 16 days before departure = 75% of the amount of land services
From 15 days until departure = 100% of the amount of land services
– For STAYS:
More than 30 days before departure = 35% of the amount of land services
From 30 to 15 days before departure = 50% of the amount of land services
From 14 to 7 days before departure = 75% of the amount of land services
Less than 7 days before departure = 100% of the amount of land services
7.2. Modifications by the organizer
The prices, schedules, itineraries mentioned in our programs may be modified by the organizer due to circumstances beyond its control or due to events due to force majeure.
– For modifications by the organizer before your departure: You will be informed as soon as possible by any means (email/letters). A confirmation will be sent to you by registered mail with acknowledgement of receipt or by email.
– For modifications by the organizer After your departure: You will be informed as soon as possible by our on-site reception and by any means (telephone, fax, email). You can then:
– either accept our modification proposal, knowing that we will bear any additional price or reimburse you for any excess price upon your return;
– or refuse our proposal for a valid reason, in which case we will provide you with the necessary transport tickets for your return.
In accordance with Article L.211-11 of the Tourism Code, you have the possibility to assign this contract as long as it has not produced any effect and at the latest 7 days before departure until 7 days before departure, by notifying the agency within a reasonable time, to a person meeting the same conditions as you. You and the beneficiary of the assignment remain jointly and severally liable for the payment of the balance of the contract and the assignment fees which will be communicated to you.
Woodestination must provide the customer, before the conclusion of the contract, with information on the various administrative and customs formalities required to complete the trip and cross borders, both for themselves and their minor children, if applicable.
It is the customer’s responsibility to scrupulously comply with these formalities by bearing the costs and to ensure that the first and last names appearing on their travel documents (reservations, transport tickets, vouchers, etc.) correspond exactly to those appearing on their identity document, passport, visa, etc. Woodestination cannot therefore be held responsible for the customer’s failure to comply with these obligations, in particular in the event that the customer is refused boarding or disembarkation, and/or is fined.
In this regard, we remind you that, in accordance with the applicable provisions, airlines are entitled to refuse to transport any passenger who does not comply with the applicable regulations allowing them, in view of their nationality, entry into the destination and/or transit territory. Furthermore, certain airlines expressly reserve the right to recover from passengers who have not complied with the said regulations all costs and fines that may result from their boarding. In the event of failure to check in or board (plane, ship, coach, stopovers, etc.), the price of the trip will remain entirely due to Woodestination, which will not make any refund.
To travel, it is essential to have valid official identity papers (varying depending on the destination):
– a national identity card,
– an individual passport (Delphine, biometric or electronic, depending on the destination),
– a visa or invitation, sometimes,
– an authorization to leave French territory for children traveling with one of the two parents or traveling alone.
For foreign nationals, the traveler must contact the embassy or consulate of the destination country.
For certain destinations, official papers must have a validity date of at least 6 months after return.
10.1. Air transport
In good time before the start of the trip or stay and in accordance with Article L.211-10 of the Tourism Code, you will be given the necessary documents as well as the definitive information on the scheduled departure time and (in the case of transport) the check-in deadline as well as the scheduled times of stopovers, connections and arrival. Liability: the agency acts as an intermediary and the airline assumes sole liability for any losses, damages, incidents, accidents or loss of baggage. Special conditions for chartered flights and scheduled flights: any unused seat on the outward and/or return journey will not be subject to any refund (even in the case of a postponement of the date). Carriers reserve the right to change schedules, aircraft types, make intermediate stopovers, group several other departure cities in the same departure city, transport participants by surface or by any possible scheduled flight routes to the places of stay, in the event that the minimum per city is not reached.
This minimum varies according to the total capacity of the aircraft. Departures from the provinces with pre- and post-routing: the flight schedules planned for pre- and post-routing as well as the names of the transit airports in Paris (Orly and Roissy) are given for information purposes only and may therefore be subject to change. Depending on the schedules, any hotel night costs (the day before and/or on return), meals, transport, etc. are the responsibility of the customer. In the event that the flight scheduled to perform the pre- and/or post-routing is cancelled, regardless of the reason for this cancellation (for example: strike, insufficient number of passengers, delay, technical incident, etc.), the pre- and/or post-routing may be carried out by another means of transport (coach, train, etc.), without customers being able to claim any compensation for this change of means of transport.
Airport summons/failure to check in: the time of the summons to the airport is indicated on the document provided by the agency. This is only issued and sent when the agency knows the times and places of summons; in some cases, from a few days to the day before departure. As the times may be changed without notice, a new summons cancels and replaces will then be sent to you. The information provided therein may be different from the times and routes announced when the reservation was made. Certain essential preparations and operations before each departure require the airline to close passenger check-in formalities a certain amount of time in advance. On certain destinations, in particular the French Overseas Territories and Territories, check-in closes one hour before take-off. For imperative security reasons, it is not possible to delay the departure of flights when passengers arrive after the check-in deadline.
The trip cannot be refunded under any circumstances when the passenger does not show up at the times and places mentioned on the contractual documents given to him. The airlines (charter or scheduled flights) are the sole decision-makers regarding the allocation of seats on the plane. Travelers should indicate their specific location request at the time of check-in, without guarantee. Baggage: this is entrusted to an airline and is covered by the insurance of the said company under conditions notified on the transport ticket. In the event of damage to or loss of baggage placed under the responsibility of the airline, a declaration must be made in writing to the carrier, immediately after the discovery of the damage or at the latest within 7 days of their receipt; in the event of delay, the claim must be made within 21 days of delivery of the baggage.
The customer is responsible for his baggage and personal effects / the customer must contact the chosen airline to check what is authorized in the hold and / or cabin for each company. Children: on scheduled flights and when there is a child fare, this is duly mentioned. On charters, children pay for the full seat. When a child discount (11 years old or over) exists, it is duly mentioned in the travel conditions. On charter or scheduled flights, unaccompanied children under 18 are not accepted. Twins must be accompanied by 2 adults. Babies under 2 years do not occupy a seat. On scheduled flights, the ticket price is equivalent to 10% of the full adult fare. On charter flights, the ticket price is equivalent to 10% of the adult fare as a general rule. Animals: in principle, animals are prohibited on charter flights.
For scheduled flights, you should inquire with each airline. Special meals: they cannot be taken into account on charter flights. For scheduled flights, requests must be addressed to the airline. Professional cameras and equipment: cameras or other professional shooting equipment may be prohibited in certain States. It is advisable to check with the Consulate of the State concerned before departure. Similarly, the passenger will be responsible for the customs clearance of any baggage, equipment or personal effects in their possession, without being able to generally seek the responsibility of the agency or carrier. Nominative nature of the plane ticket: the name on the plane ticket must correspond to the name on the passenger’s passport or identity document. Any error may result in a delay in check-in and denied boarding by the airline or local authorities without the agency or carrier being held liable. Loss or theft of ticket: the passenger who is the victim of a loss or theft of their ticket must report the loss or theft to the police and the airline and ensure its return at their own expense by purchasing another ticket from the issuing company. All consequences resulting from the loss or theft of a ticket will be the sole responsibility of the passenger.
A possible refund may be requested from the airline. It may be made within one year after the date of issue of the lost or stolen ticket, after investigation and against payment of the applicable fees, and this to the extent that the lost or stolen ticket has not been used. Car rental: the rental time is X times 24 hours and corresponds to the number of nights indicated in the package. For an 8-day/7-night tour, the rental is valid for 7 x 24 hours of rental, i.e. from day 1 (12 hours) to day 8 (12 hours). Any delay exceeding this time limit will be invoiced by the rental company in additional hours or days (to be paid on site by the customer).
The issuance of boarding passes on charter flights is subject to a fee. Depending on each carrier, the price varies and can sometimes reach 80 euros per person. We would like to point out that these amounts are not collected by Woodestination but by the airline operating the flight, particularly when you are at the airport. Consequently, Woodestination will not be able to reimburse these amounts under any circumstances. Do not hesitate to contact us for more information.
10.1.1. Baggage / restrictions and prohibitions
They are entrusted to an airline and are covered by the insurance of the said company under conditions notified on the transport document.
In the event of damage to or loss of baggage placed under the responsibility of the airline, a declaration must be made in writing to the carrier, immediately after the discovery of the damage or at the latest within 7 days of their receipt.
In the event of delayed baggage, the claim must be made within 21 days from the date on which the baggage should have been delivered.
Some airlines do not include baggage in their fares.
Cameras or other professional filming equipment may be prohibited in certain States. It is advisable to check with the consulate of the State concerned before departure. Similarly, the passenger will be responsible for the customs clearance of any baggage, equipment or personal effects in their possession, without being able to generally seek the responsibility of the agency or carrier.
10.1.2. Children
On scheduled flights and when there is a child fare, this is duly mentioned. On charter flights, children pay for a full seat. When the child reduction (aged 11 and over) exists, it is duly mentioned in the travel conditions. On charter or scheduled flights, unaccompanied children under 18 are not accepted. Twins must be accompanied by 2 adults. Infants under 2 years old do not occupy a seat. On scheduled flights, the ticket price is equivalent to 10% of the full adult fare. On charter flights, the ticket price is equivalent to 10% of the adult fare as a general rule
10.1.3. Animals
In principle, animals are prohibited on charter flights. For scheduled flights, it is advisable to inquire with each airline.
10.1.4. Special meals
They cannot be taken into account on charter flights. For scheduled flights, requests must be addressed to the airline.
10.1.5. Nominative nature of the ticket
The name appearing on the air ticket must correspond to the name on the passenger’s passport or identity document. Any error may result in a delay in check-in and denied boarding by the airline or local authorities without the agency or carrier being held liable.
10.1.6. Loss or theft
A passenger who is the victim of a loss or theft of his or her ticket must report the loss or theft to the police and the airline and ensure his or her return at his or her own expense by purchasing another ticket from the issuing company. All consequences arising from the loss or theft of a ticket will be the sole responsibility of the passenger. A possible refund may be requested from the airline. This may be made within one year of the date of issue of the lost or stolen ticket, after investigation and against payment of the applicable fees, provided that the lost or stolen ticket has not been used.
10.1.7. Solidarity tax
Since July 1, 2006 (Decree of application No. 2006-663), ALL AIR TRAVEL is subject to a new additional tax: the SOLIDARITY TAX (known as the “Chirac Tax”) levied to fund funds intended to help developing countries.
The value of this tax, applied upon departure from France, varies according to: the country of destination, the booking class and the route. The amount of airport taxes indicated in the products in this brochure already includes this tax.
10.2. Car rental
Car rental: the rental time is X times 24 hours and corresponds to the number of nights indicated in the package. For an 8-day/7-night tour, the rental is valid for 7 x 24 hours of rental, i.e. from day 1 (12 hours) to day 8 (12 hours). Any delay exceeding the deadline will be charged by the rental company in additional hours or days (to be paid on site by the customer).
For any car rental, a security deposit will be required when picking up the vehicle. When delivering the vehicle, the rental company will take the imprint of the driver’s international credit card (Visa, MasterCard, American Express). Debit cards are not always accepted, please inquire with your management agency for any further information. Please note that without a bank card, your vehicle will not be delivered to you.
11.1. Reception
The client is expected at their place of stay between 5:00 p.m. and 7:00 p.m. unless otherwise stated on the voucher. If they cannot arrive on time, it is essential to notify reception. Outside of the hours indicated, reception may be closed. If the arrival time is not respected, additional accommodation costs will be the responsibility of the client (hotel nights, meals, etc.).
Tourist tax: the tourist tax varies depending on the resort, is mandatory and must be paid on site at reception on behalf of the municipalities. Provided for information purposes only, it is not refunded in the event of early departure.
11.2. Deposit / security deposit
For all rentals, a security deposit will be requested on site. This is a fixed amount, not cashed, per accommodation that is requested upon your arrival at the residence; it is returned at the end of the stay, or within eight days to one month after departure depending on the residence, after payment of the additional services consumed on site and deduction of the compensation retained for any damage.
Please note: cleaning is not included and a lump sum may be retained if the apartment is deemed to be poorly cleaned. In all cases, in the event of early departure or before reception opening hours, it is essential to notify the manager of the residence before your departure, who will provide you with all the details.
11.3. Theft/Loss/Exemptions
You must insure yourself against the risks inherent in occupying the rented accommodation, namely: theft, loss or damage to your personal items, as well as any damage that you may cause. Consequently, you must check that you are insured against these risks.
As a place, we cannot intervene in a problem related to the loss or disappearance of objects, valuables or sums of money. These being under the sole responsibility of their owner, this is why we advise customers to place these objects in the hotel safe.
11.4. Inventory
It will be given to the customer upon arrival who will be required to check and report any missing items to reception within 48 hours.
11.5. Apartment capacity
For safety and insurance reasons, it is forbidden to exceed the number of occupants provided for in the accommodation. The manager of the residence is entitled to refuse any person beyond the planned capacity. Thus, the occupancy is strictly limited to the number of people indicated on our sales documents. When booking, you will be asked for the exact number of people knowing that a baby or a young child counts as one person. Please note that the upper bunk is not suitable for children under 6 years old (decree No. 95-949 of 25/08/95).
11.6. Animal
The conditions for accepting animals are specified in the description of the travel offer.
11.7. Snow: Concerning rentals in ski areas, due to weather conditions and in particular the lack of snow, some resorts and/or ski areas may decide to postpone their opening or bring forward their closure. Woodestination cannot be held responsible for this decision.
11.8. Works: Woodestination cannot be held responsible for any nuisances caused by works (for example, construction of roads or buildings, etc.) that may take place around the place of stay.
11.9. Sea view: Rooms with a sea view can benefit from both a frontal and a side view. This view can also sometimes be obstructed by another structure, by one or more trees, etc.
11.10. We draw your attention to the deformation that buildings, apartments and swimming pools undergo when the photos are taken with a wide angle. Furthermore, we remind you that the photos of atmosphere and activities are not contractual. The photos of apartments are given as examples. The photo credits are indicated in each product sheet.
11.11. Minors not accompanied by one of the holders of parental authority cannot be accepted on rental stays (camping, apartment rental, private villas, etc.).
Tourist tax: the tourist tax varies depending on the hotel, is mandatory and must be paid on site at the reception on behalf of the municipalities. Provided for information purposes only, it is not refunded in the event of early departure (please consult this link for your stays in France). Deposit/security deposit: this is a fixed amount, not cashed, per accommodation that is requested upon arrival at the hotel; it is generally returned at the end of your stay, or within eight days to one month after departure, after payment of additional services consumed on site and deduction of compensation retained for any damage.
12.1. Classification
The classification of hotels and boats by stars or categories is carried out by local tourism ministries according to standards that are different from French standards.
12.2. Types of rooms and cabins (on cruises)
Single rooms and cabins: although subject to a price supplement, they may be less well located, of more modest dimensions and generally in limited number.
Triple rooms and cabins: in hotels and ships around the world, there are no real triple rooms or cabins. They are generally double rooms or cabins in which an extra bed (often a folding bed) is added; the space is reduced.
International hotel practices stipulate, in the majority of countries, that rooms must be vacated from 12:00 p.m. and/or can only be occupied from 3:00 p.m.
12.3. Babies
Hotels have only a very limited number of baby cots that cannot be reserved and are made available to customers upon arrival at the hotel depending on availability, a supplement may be requested.
12.4. Sea View
Rooms with a sea view can have both a frontal and a side view. This view can also sometimes be obstructed by another structure, by one or more trees, etc.
Woodestination may cancel the reservation and make a counter-proposal in the event of incompatibility with the Internet user’s request. For any special request, please contact us on 0 805 412 121** (free service and call). Our sales advisors are available from Monday to Friday from 9:00 a.m. to 7:00 p.m. and on Saturdays or public holidays from 9:00 a.m. to 6:00 p.m.
12.5. For reasons beyond the control of Woodestination, some activities offered, restaurants and shops located around the place of stay may be closed during the season.
Woodestination as a third party cannot be held responsible for these closures.
13.1. Formule Tout-inclus (All Inclusive) : cette formule n’implique pas pour autant que tout est gratuit. Seul le descriptif du séjour fait foi.
13.2. Pension complète : cette appellation comprend le logement, le petit déjeuner, le déjeuner et le dîner.
13.3. Demi-pension (cette appellation comprend le logement, le petit déjeuner et un repas principal par jour (généralement le dîner). Remarque : ces prestations peuvent être fournies par le transporteur aérien, au cours d’une excursion, dans un restaurant local ou à l’hôtel d’étape.
13.4. Boissons : sauf mention contraire sur nos documents de vente, l’eau et/ou le vin et/ou toute autre boisson ne sont jamais inclus dans la pension complète et la demi-pension. Dans certains pays, pour des raisons sanitaires, l’eau en bouteille est obligatoire et à régler sur place.
13.5. Repas bébés les clients devront prévoir avant leur départ d’apporter pendant leur séjour une nourriture adaptée aux besoins de leurs bébés.
Bien que toutes les activités mentionnées dans les descriptifs nous aient été confirmées par nos prestataires, et que nous les ayons en conséquence publiées de bonne foi, il peut arriver pour des raisons indépendantes de notre volonté et propres notamment à ces prestataires, que ces activités et autres prestations soient suspendues ou supprimées sans que nous en ayons été avisés. Woodestination ne pourrait être tenu pour responsable dans le cadre où de tels désagréments se produiraient.
Woodestination ne pourra être déclaré responsable des prestations achetées sur place par le client, en dehors de toute intervention de l’agence et même en cas d’achat à ses fournisseurs habituels ou à leurs réceptifs locaux.
D’une façon générale, les carnets de voyage sont remis au plus tard dans la semaine qui précède le départ. Il peut arriver cependant qu’ils soient remis directement à l’aéroport. Dès la remise, la garde juridique de ces documents incombe au seul client.
You are therefore invited to consult your insurer for any additional coverage that you would like to benefit from.
If, after subscribing to one of these insurance policies, you have previous insurance covering one of the risks covered by our policy, then you benefit from a withdrawal period of 14 days from the subscription of our insurance provided that: (i) our policy has not been fully executed or that (ii) you have not used the guarantee of our policy. Failing this, or at the end of this 14-day period, the insurance premiums are non-refundable.
17.1. Failure to report a non-conformity on site may have an influence on the amount of any damages or price reduction due if reporting without delay could have avoided or reduced the damage to the customer.
17.2. Complaint during the trip: In accordance with Article L211-16 of the Tourism Code, any failure in the execution of the contract noted on site by the consumer must be reported as soon as possible, the customer must therefore immediately make his complaint to the local representative in order not to suffer the inconveniences for the entire duration of the trip or stay. Each customer must contact him for any information and/or difficulties to be resolved. If the customer is not satisfied, he must ask the local representative for a certificate of services not provided. Without this certificate, we cannot guarantee the favorable outcome of the complaint made to us. No service not canceled before departure and not used due to the traveler, can be refunded without the written agreement of the service provider concerned.
17.3. Travel return claim: any claim for failure must be sent to the agency where the sales contract was taken out by registered letter with acknowledgment of receipt accompanied by all original supporting documents (transport tickets, certificate of services not provided, certificate of early departure, invoices, etc.) within one month of returning from the trip or stay. Failure to comply with this deadline may affect the quality of the processing of the claim file.
Concerning claims relating to air transport: more and more companies compensate the customer directly by requesting several specific and personal pieces of information when opening the dispute (these being confidential, they fall within the scope of the GDPR directive). Thus, in some cases, your agency will direct you directly to the carrier responsible for the damage caused.
17.4. Claims and disputes
In the event of disputes, the Customer contacts the Seller’s Customer Service in order to seek an amicable solution.
After contacting their agency and in the absence of a satisfactory response within 60 days or if they are not satisfied with the response received, the customer may contact the Tourism and Travel mediator, whose contact details and referral procedures are available on their website: www.mtv.travel or by post to the following address: MTV Médiation Tourisme Voyage – BP 80303 – 75823 Paris Cedex 17.
N.B.: Since each signed sales contract is individual, any complaint must be individual and not collective.
The response time may vary depending on the duration of the investigation with the service providers.
In the event of a possible complaint by a European customer, resulting from an online purchase, the latter is invited to go to the following website: http://ec.europa.eu/consumers/odr/.
In the absence of an amicable agreement between the Parties via one of these voluntary procedures, the dispute will be submitted to the French courts.
